Terms & Conditions

Last updated: 05/03/2026

These Terms and Conditions (“Terms”) govern your use of our website and any enquiry, quotation, purchase, installation, or other services provided by The Extra Room Company (“we”, “us”, “our”). By using our website or requesting a quote, you agree to these Terms.

1. About Us

  • Business name: The Extra Room Company / The Extra Room Co.

  • Location: Edinburgh, United Kingdom

  • Phone: 0330 133 3104

  • Email: info@theextraroom.co.uk

2. Definitions

  • “Customer/You” means the person or organisation purchasing or requesting services.

  • “Works” means the supply, delivery, and/or installation of garden rooms and related items.

  • “Quote” means our written quotation, valid for a stated period.

3. Website Use

Content on our website is provided for general information. We may update, change, or remove content at any time without notice.

4. Quotes and Orders

  1. Quotes are based on information you provide and (where required) site assessment.

  2. Quotes remain valid for the period stated (or 30 days if not stated).

  3. An order is formed only when we confirm acceptance in writing and any required deposit is received.

5. Measurements, Site Conditions, and Customer Responsibilities

You agree to:

  • Provide accurate access information and ensure safe access to the site.

  • Confirm boundaries, service locations (cables/pipes), and any restrictions.

  • Obtain any permissions required (including landlord consent where applicable).

  • Ensure the installation base/foundation and surrounding area meet agreed requirements (unless we supply the base).
    If unexpected site issues arise (e.g., hidden services, poor ground conditions), we may propose variations and costs.

6. Planning Permission and Building Regulations

It is your responsibility to ensure compliance with local planning rules, building regulations, and any restrictive covenants unless we agree in writing to handle this. We can provide general guidance, but final responsibility remains with you.

7. Installation Dates and Delays

We will make reasonable efforts to meet agreed timelines. Delays may occur due to weather, material supply, site access, or circumstances outside our control. We are not liable for delays caused by events beyond our reasonable control.

8. Price, Payments, and VAT

  1. Prices will be set out in your Quote.

  2. Payment schedule (deposit/instalments/final payment) will be set out in writing.

  3. Where VAT applies, it will be stated on the Quote/invoice.

  4. Late payments may result in paused Works and/or additional costs.

9. Variations (Changes to the Works)

Any changes requested by you after acceptance (materials, layout, electrics, finishes, add-ons) must be agreed in writing and may affect price and timeline.

10. Cancellations

If you cancel after acceptance:

  • You may be liable for costs already incurred (materials ordered, design work, labour scheduling, bespoke items).

  • Deposits for bespoke or made-to-order items may be non-refundable.
    Details will be confirmed in your Quote/Order Confirmation.

11. Quality, Snagging, and Acceptance

After installation, we may carry out a handover and snagging check. You should notify us of any issues within a reasonable period. Natural materials (such as timber) may have variations in grain, colour, and movement; these are not defects.

12. Guarantees and Warranties

Any product/structural guarantees (e.g., pressure-treated bearers) will be provided in your Quote or handover documents. Guarantees may be subject to conditions including proper use, maintenance, and (where applicable) correct treatment/painting and ventilation.

13. Maintenance

Garden rooms are exposed to the elements. You are responsible for routine care/maintenance as advised (including cleaning, staining/painting where required, ventilation, and checking seals).

14. Limitation of Liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under law. Subject to this:

  • We are not liable for indirect or consequential losses (loss of profit, business interruption).

  • Our total liability is limited to the amount paid for the Works in question.

15. Intellectual Property

All website content, branding, images, and materials remain our intellectual property unless stated otherwise. You may not copy or reproduce content without permission.

16. Complaints

If you have a concern, please contact us at info@theextraroom.co.uk. We aim to respond promptly and resolve issues fairly.

17. Governing Law

These Terms are governed by the laws of England and Wales (or Scotland if you prefer—tell me which), and disputes will be subject to the courts of that jurisdiction.

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